Mercedes-Benz Repair & Service in Burnaby
Independent Mercedes-Benz service and repair — family-owned since 1956, with straight answers and no dealership pressure.
- 1956 Family-owned since
- BBB Accredited since 2005
- 4.8★ Google rating
- AIF BC Authorized Inspection Facility
Dealer-level care, without the dealership
Your Mercedes-Benz is engineered to a high standard, and it deserves a shop that understands it. At Bill & Walter’s Garage, European vehicles are our focus. We maintain and repair Mercedes-Benz cars and SUVs for drivers across Burnaby, Vancouver and the Tri-Cities, from scheduled Service A and Service B visits to diagnosing warning lights, suspension faults and oil leaks.
As an independent shop, we have no sales targets and no upselling quota. We explain what your car actually needs, what can wait, and what it will cost before any work begins.
Bill & Walter’s Garage is an independent European auto repair shop at 4406 Dawson Street, near Brentwood in Burnaby. We handle Mercedes-Benz maintenance, diagnostics and repairs, including Service A and B, brakes, suspension, cooling, electrical and A/C work, with a written estimate before repairs and a warranty on parts and labour.
Mercedes-Benz Services We Offer
Service A & Service B
Synthetic oil and filter to Mercedes-Benz specification, fluid checks, brake inspection, cabin filter and brake fluid where due, and maintenance reminder reset.
Diagnostics & warning lights
Check-engine, ESP, ABS, airbag and transmission warnings; fault-code reading, live data and hands-on testing. Our diagnostics
Brakes
Pads, rotors, wear sensors, calipers and brake fluid. Brake repair
Suspension & steering
Control arms, bushings, ball joints, shocks, struts and Airmatic air suspension faults. Suspension repair
Oil leaks & engine repair
Valve cover, oil cooler and oil filter housing seals, engine mounts, belts and hoses.
Cooling system
Thermostats, water pumps, radiators, hoses and overheating diagnosis.
A/C & climate control
Weak or warm A/C, compressor noise and climate system faults. A/C repair
Battery & electrical
Battery testing and replacement, charging system checks and electrical fault tracing. Battery replacement
Tires & alignment
Tire changes, rotation and precision wheel alignment. Wheel alignment
Inspections
Pre-purchase inspections for used Mercedes-Benz vehicles, and BC out-of-province inspections — we are an Authorized Inspection Facility.
Service A and Service B: What’s the Difference?
Most modern Mercedes-Benz vehicles use a flexible maintenance system that alternates between two visits. Timing depends on your model, year and driving, so the most reliable guide is the service reminder in your instrument cluster.
Service A — the lighter visit
- Synthetic oil and filter change
- Fluid level checks and top-ups
- Tire inflation check
- Brake component inspection
- Maintenance reminder reset
Service B — the more complete visit
- Everything in Service A
- Cabin air filter replacement
- Brake fluid exchange
- Additional model-specific items when due
- Maintenance reminder reset
We follow the maintenance items Mercedes-Benz specifies for your vehicle and use oil that meets the required Mercedes-Benz approval. Read more about factory-scheduled maintenance.
Common Mercedes-Benz Problems We Diagnose
Air suspension (Airmatic)
A corner sitting low after parking, a suspension warning, or a compressor that runs constantly.
Oil leaks
Seeping valve cover gaskets or oil cooler and filter housing seals, often noticed as a burning-oil smell.
Transmission behaviour
Harsh or delayed shifts, or the car going into limp mode.
Warning lights
Check-engine, ESP or ABS lights that need proper testing, not just a code reset.
Suspension noise
Clunks or knocks over bumps from worn control arm bushings or ball joints.
Electrical faults
Battery drain, intermittent warnings and module communication errors.
Every repair starts with a diagnosis, so you pay to fix the actual cause rather than guess at parts.
Independent Shop vs. Dealership
No sales pressure
We recommend what your car needs and tell you what can safely wait.
Talk to the people doing the work
A family-owned shop where you get a clear answer.
Quality parts
We use OEM and high-quality OE-equivalent parts.
Written estimates
You approve the price before repairs begin.
Parts & labour warranty
Every service is covered by our warranty. See warranty details
Will servicing my Mercedes outside the dealer affect my warranty?
Choosing an independent shop does not by itself void a factory warranty. What matters is that maintenance follows the manufacturer’s schedule and specifications and that you keep your service records. We document every visit on your invoice.
Warranty and recall repairs themselves are handled by a Mercedes-Benz dealer; if your car is still under warranty, check your warranty booklet or ask us before booking.
How Our Mercedes-Benz Service Works
Book
Call us or request an appointment online with your model and year.
Inspect & diagnose
We check the concern and the vehicle’s condition.
Estimate
You get a clear explanation and price before any repair.
Repair
We complete only the work you approve.
Review
We walk you through what was done and what to watch for next.
Why Mercedes-Benz Owners Choose Bill & Walter’s Garage
- Family-owned and serving Burnaby since 1956
- European focus: Mercedes-Benz, BMW, Audi & VW
- BBB accredited since 2005
- 4.8-star Google rating from local customers
- BC Authorized Inspection Facility (AIF)
- Near Brentwood, minutes from Highway 1
Mercedes-Benz Repair FAQ
Do you work on all Mercedes-Benz models?
We service most Mercedes-Benz cars and SUVs, including the C-Class, E-Class, GLC, GLE and other popular models. Call us with your model and year and we’ll confirm.
Can you do Service A and Service B?
Yes. We perform the maintenance items specified for your vehicle and reset the service reminder.
Is an independent shop cheaper than the dealer?
Often, yes, but it depends on the job. We always provide an estimate before work begins so you can compare.
My Mercedes has a warning light on. Is it safe to drive?
A flashing check-engine light, a red warning, overheating or a brake warning means you should stop driving and call us. For a steady amber light, book a diagnosis soon. Learn more about the check-engine light.
Book Mercedes-Benz Service in Burnaby
Tell us your model, year and what you’re noticing — we’ll confirm your appointment.